Support for the full life of your boiler

One year of replacement or repair for manufacturer defects — defects in materials and workmanship — running 12 months from commissioning (or 18 months from delivery, whichever comes first), with longer coverage on pressure-part welding per contract. It excludes consumables (gaskets, gauge glasses, refractory wear), and damage from untreated feedwater, improper fuel, or operation outside the manual. Your contract states the exact terms.

Manufacturing lead time is about 60 days from order confirmation. Shipping, site installation and commissioning follow, and a typical project is producing steam within 5–6 months of ordering. Packaged and skid-mounted units sit at the fast end of that range; large field-erected water-tube plants at the slower end.

Heating with natural gas, LPG, biomass or coal costs significantly less per tonne of steam than diesel firing. For plants replacing or displacing a diesel-fired boiler, the fuel savings typically pay back the investment in 6 months to 1 year — after which the lower operating cost is permanent. We'll calculate the payback for your actual fuel prices and load as part of your quotation.

Three things, all handled locally: annual (and scheduled preventive) maintenance programs; repair of boiler parts and accessories with genuine spares; and technical assistance in troubleshooting — by phone or Viber first for fast diagnosis, with an engineer dispatched when hands-on work is needed.

Yes. Under the DOLE Occupational Safety and Health Standards (Rule 1160 — Boilers), steam boilers must be inspected before first use and at least annually thereafter by an authorized inspector, and the permit to operate renewed. We prepare the boiler and paperwork so the inspection passes the first time.

It depends on the specific boiler, its fuel and how hard it runs. We set the preventive-maintenance rhythm at commissioning — typically quarterly or yearly check-ups by our engineers — alongside the annual statutory inspection required by Philippine regulations. Your operators handle simple day-to-day care in between, and we train them for it.

Scale as thin as 1 mm can cut heat transfer and raise fuel consumption several percent — and untreated water causes corrosion, priming, and in the worst case tube failure. Warranty claims traceable to water-side neglect are excluded across the industry, so a working treatment program protects both the boiler and your coverage.

Yes — our engineers service most chain-grate, fire-tube and thermal-oil equipment. An initial condition survey establishes a baseline, then we quote parts and a maintenance program.

Common wear parts are stocked locally. Model-specific pressure parts are ordered from the factory with priority handling — we'll advise a critical-spares list at commissioning so long-lead items are already on your shelf.